Why smart people can make bad business decisions

Companies in the pool and spa industry are facing an ironic problem. Success depends on the quality of everyday decisions made by people in the company. However, people have hardwired flaws in their thinking that are reinforced by a multi-tasking, time-constrained environment. In fact, many companies are doing little...
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Leveraging technology in the outdoor design process

Finding the right tech solutions to improve the outdoor design process—without adding to the workload—helps designers create spectacular customer experiences. 
In some cases, incorporating cutting-edge technology can often create new challenges, but at the same time solve others. From software intended to streamline the design process to social media...
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Centralized purchasing: Taking business operations to a new level of efficiency

In today’s highly competitive marketplace, centralized purchasing has become integral to business success. It eliminates redundant and duplicated efforts and creates opportunities for combining departmental purchases to qualify for volume discounts and decreased/eliminated shipping costs. Centralized purchasing also makes it easier to create and maintain good relationships with vendors...
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Renovating three high-school pools in one summer

Renovating commercial aquatic facilities on a tight schedule is not uncommon for most construction crews in the pool industry; however, renovating three high school pools (managed by the same school district) over the course of one summer is a challenging feat. Adding to the difficulty of the project was...
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Managing service truck stock

Inventory tracking is one of the most complex and vexing issues for pool and spa/hot tub retailers and service companies. Virtually everything that happens in a business conspires to degrade inventory accuracy. Service employees forget to write things down, sales staff give items away, operations people are bogged down...
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